1st Waste current vacancies (2)

Please view our current vacancies below along with details of each role we currently have available. If you are interested in applying please feel free to apply using the form.

The Team

Customer Service Advisor

  • Job Type

    Full Time

  • Role

    Customer Service Advisor

  • Office Hours

    8:30 - 17:30

  • Salary

    Competitive

Overall Job Purpose

Reporting to the Customer Service Manager, the Customer Service Advisors are responsible for achieving customer satisfaction by providing effective communication with both clients and suppliers in regard to waste services.

Main Responsibilities

Responsible for answering all incoming calls and dealing with the query raised or direct the call to the relevant department.

Responsible for listening to client queries and understanding the client’s needs and provide support and advice to the queries that the clients raise. Ensuring that ‘issues’ are escalated to the Customer Service Manager where needed.

Ensure that all allocated ‘issues’ on Filemaker are dealt with daily, that all relevant parties are updated accordingly and that the ‘issues’ are all completed by the end of the day.

Responsible for contacting the supplier to discuss the points highlighted by the client and provide effective correspondence with the supplier on behalf of the client.

Responsible for the maintenance of the customer notes and ensures that all correspondence received is saved within the correct folders. (Either X Drive or S Drive)

Ensure that all bag deliveries are checked and that the purchase order is updated accordingly to reflect this.

Responsible for handling all emails received and provide relevant answers to the queries raised. If the email is not appropriate for their own response the Customer Service Advisors are responsible for allocating the content of the email to the relevant department.

Have the authority to process customer credits where it is agreed that a service has been missed and the supplier has agreed to process a credit to 1st Waste Management.

Responsible for looking for ‘emergency suppliers’ where necessary and check their documentation to ensure compliance with the Environment Agency.

Responsible for the maintenance of client records, this includes change of company name and change of locations.

Assist with any projects that are set by the management team.

Purchase Ledger

  • Job Type

    Full Time

  • Role

    Purchase Ledger

  • Office Hours

    8:30 - 17:30

  • Salary

    Competitive

Overall Job Purpose

Reporting to the Purchase Ledger Team Leader/ Administration Director, the Purchase Ledger is responsible for the processing of Supplier invoices, reconciling Supplier statements and highlighting service discrepancies to the Administration Director within the timescales set by the company.

Main Responsibilities

Responsible for processing Supplier invoices received into the office via post or email (Clearing). Checking these invoices against the expected service recorded on the database and marking any invoices that have discrepancies so that Purchase Ledger Query can notify the supplier of any errors. Where the service on any invoice is not as expected, recording this on the undercharge spreadsheet to report to the Purchase Ledger Team Leader for further investigation.

Responsible for completing Purchase Orders/Extras within Filemaker for Sales Ledger to produce the customers invoice with the correct information needed by the customer.

Responsible for Electronic Posting of Supplier invoices in Sage, ensuring that the information is entered correctly to enable Nominal Ledger to make accurate payment. Ensuring proper destruction of scanned/processed paperwork.

Responsible for reconciling of Supplier statements notifying the Purchase Ledger Team Leader of any errors that need to be corrected and contacting the supplier regarding any missing invoices. Calculating the amount for payment by Nominal Ledger.

Responsible for assisting Sales Ledger with the folding and enveloping of customer invoices ready for Whistl post collection as required.

Responsible for printing of Supplier invoices received via email. Assist Customer Services on a weekend to help maintain the levels of customer service expectation of the customers.