Careers | 1st Waste Management

Frequently Asked Questions

Please find a list below of our frequently asked questions, if you cant find an answer please Contact us or call on 01202 393 001

How can I get a quote for waste collection services?

Getting a quote is quick and easy – in the first instance, we need to establish your waste and preferred bin types and your contact details, so complete our online form and we’ll provide you with an immediate quote.

Alternatively, if you prefer give us a call during office hours (8.30am – 5pm Monday to Friday) on 0808 164 2694 and we’ll be to talk through the process with you.

Do you service my postcode?

We cover the vast majority of the UK so give us a call 0808 164 2694 and we’ll confirm that we can cover your postcode.

I’m unhappy with my current waste collection service what should I do?

We’d be happy to provide some advice on how you might improve your current service levels. Give us a call 0808 164 2694 and we’ll chat through your options.

Will you me provide with a quote even though I’m still in contract with my existing suppler?

Of course, give us a call 0808 164 2694 and we explore all your options and provide you with a quote.

How long are your waste service agreement for?

The minimum service agreement is 12 months, however, if you commit to a longer contract with us, we might be able to save you even more money. Call us 0808 164 2694 and we can discuss how we can reduce your waste costs.

Are the waste bins lockable?

The 660 litre, 1100 litre containers and other larger containers do have a locking function, however not all of the containers are lockable.

Do you offer recycling collection only?

We offer recycling services alongside our general waste collection rather than standalone recycling services.

Our recycling service offers a container for clean and dry paper, cardboard, cans, and plastic bottles.

In the case of glass and food, we offer a designated container - all other material must be placed in your general waste bin.

The aim is to reduce contamination so we’re recycling as much of your waste as possible. As you waste management contractor, we play a key role in reducing your waste carbon footprint.

Give us a call 0808 164 2694 and let’s discuss your requirements.

How do I decide which container I need?

You’ll find our entire container range on our website - including sizes and the types of waste they can contain.

If you need more help deciding on the appropriate container, please contact us by filling in an enquiry form or calling us on 0808 164 2694.

Can I change my collection frequency or bin size?

You can increase the service frequency of your waste collection service and bin sizes whenever required.

Call us today 0808 164 2694 and we’ll amend your service plan.

Can I choose when you collect my bins?

You may have time constraints and access restrictions around collecting your bins.

We’ll always try and collect your waste at a convenient time and we take preferences into consideration, however, call us 0808 164 2694 so we can discuss your requirements.

Do I have to pay a delivery charge for my bins?

We do not charge for deliveries however there may be some additional charges within your service agreement. All charges are transparent and set out in the Service Agreement.

Call us 0808 164 2694 and we can discuss all charges associated with the collection of your waste.

Is there a weight allowance for the bins?

Yes, there is a weight allowance for the contents of the bin. Our suppliers’ vehicles are fitted with scales which weigh the containers upon collection to ensure accurate data collection.

We set out any additional charges in the Service Agreement with you, so call us 0808 164 2694 to discuss your likely requirements.

What’s the length of time for setting up a new contract?

We aim to ensure that you have seamless transfer from your incumbent supplier to us.

Once we have a signed Service Agreement and other paperwork back from you it takes up to 10 working days to get the bins on-site.

Can I cancel my Service Agreement during the agreed period?

There would be a cancellation fee, however, call us so we can discuss your circumstances.

Can you provide me with a skip?

Yes - we have a range of skip options available to you. Call us 0808 164 2694 so we can discuss your requirements and provide you with a quote.

Do you dispose of hazardous materials?

Yes - we dispose of hazardous commercial waste in a safe and controlled fashion. As you will be aware, failure to comply with strict legislation can result in your business inflicting damage on the environment and facing serous consequences.

Give us a call 0808 164 2694 and we'll explore all your options and provide you with a quote.

What advice do you offer with regard to hazardous waste materials?

We have accredited 'Dangerous Goods Safety Advisors within the team, who offer expert advice with trained chemists often dispatched to collect samples for analysis. We supply appropriate containers and offer emergency collections should time pressures apply.

Give us a call 0808 164 2694 so we can provide you with more advice.

1st Waste current vacancies (2)

Please view our current vacancies below along with details of each role we currently have available. If you are interested in applying please feel free to apply using the form.

The Team

Customer Service Advisor

Job Type

Full Time
Role

Customer Service Advisor
Office Hours

8:30 - 17:30
Salary

Competitive

Overall Job Purpose

Reporting to the Customer Service Manager, the Customer Service Advisors are responsible for achieving customer satisfaction by providing effective communication with both clients and suppliers in regard to waste services.

Main Responsibilities

Responsible for answering all incoming calls and dealing with the query raised or direct the call to the relevant department.

Responsible for listening to client queries and understanding the client’s needs and provide support and advice to the queries that the clients raise. Ensuring that ‘issues’ are escalated to the Customer Service Manager where needed.

Ensure that all allocated ‘issues’ on Filemaker are dealt with daily, that all relevant parties are updated accordingly and that the ‘issues’ are all completed by the end of the day.

Responsible for contacting the supplier to discuss the points highlighted by the client and provide effective correspondence with the supplier on behalf of the client.

Responsible for the maintenance of the customer notes and ensures that all correspondence received is saved within the correct folders. (Either X Drive or S Drive)

Ensure that all bag deliveries are checked and that the purchase order is updated accordingly to reflect this.

Responsible for handling all emails received and provide relevant answers to the queries raised. If the email is not appropriate for their own response the Customer Service Advisors are responsible for allocating the content of the email to the relevant department.

Have the authority to process customer credits where it is agreed that a service has been missed and the supplier has agreed to process a credit to 1st Waste Management.

Responsible for looking for ‘emergency suppliers’ where necessary and check their documentation to ensure compliance with the Environment Agency.

Responsible for the maintenance of client records, this includes change of company name and change of locations.

Assist with any projects that are set by the management team.

Apply for role

Purchase Ledger

Job Type

Full Time
Role

Purchase Ledger
Office Hours

8:30 - 17:30
Salary

Competitive

Overall Job Purpose

Reporting to the Purchase Ledger Team Leader/ Administration Director, the Purchase Ledger is responsible for the processing of Supplier invoices, reconciling Supplier statements and highlighting service discrepancies to the Administration Director within the timescales set by the company.

Main Responsibilities

Responsible for processing Supplier invoices received into the office via post or email (Clearing). Checking these invoices against the expected service recorded on the database and marking any invoices that have discrepancies so that Purchase Ledger Query can notify the supplier of any errors. Where the service on any invoice is not as expected, recording this on the undercharge spreadsheet to report to the Purchase Ledger Team Leader for further investigation.

Responsible for completing Purchase Orders/Extras within Filemaker for Sales Ledger to produce the customers invoice with the correct information needed by the customer.

Responsible for Electronic Posting of Supplier invoices in Sage, ensuring that the information is entered correctly to enable Nominal Ledger to make accurate payment. Ensuring proper destruction of scanned/processed paperwork.

Responsible for reconciling of Supplier statements notifying the Purchase Ledger Team Leader of any errors that need to be corrected and contacting the supplier regarding any missing invoices. Calculating the amount for payment by Nominal Ledger.

Responsible for assisting Sales Ledger with the folding and enveloping of customer invoices ready for Whistl post collection as required.

Responsible for printing of Supplier invoices received via email. Assist Customer Services on a weekend to help maintain the levels of customer service expectation of the customers.

Apply for role