Frequently Asked Questions

Please find a list below of our frequently asked questions, if you cant find an answer please Contact us or call on 01202 393 001

How can I get a quote for waste collection services?

Getting a quote is quick and easy – in the first instance, we need to establish your waste and preferred bin types and your contact details, so complete our online form and we’ll provide you with an immediate quote.

Alternatively, if you prefer give us a call during office hours (8.30am – 5pm Monday to Friday) on 0808 164 2694 and we’ll be to talk through the process with you.

Do you service my postcode?

We cover the vast majority of the UK so give us a call 0808 164 2694 and we’ll confirm that we can cover your postcode.

I’m unhappy with my current waste collection service what should I do?

We’d be happy to provide some advice on how you might improve your current service levels. Give us a call 0808 164 2694 and we’ll chat through your options.

Will you me provide with a quote even though I’m still in contract with my existing suppler?

Of course, give us a call 0808 164 2694 and we explore all your options and provide you with a quote.

How long are your waste service agreement for?

The minimum service agreement is 12 months, however, if you commit to a longer contract with us, we might be able to save you even more money. Call us 0808 164 2694 and we can discuss how we can reduce your waste costs.

Are the waste bins lockable?

The 660 litre, 1100 litre containers and other larger containers do have a locking function, however not all of the containers are lockable.

Do you offer recycling collection only?

We offer recycling services alongside our general waste collection rather than standalone recycling services.

Our recycling service offers a container for clean and dry paper, cardboard, cans, and plastic bottles.

In the case of glass and food, we offer a designated container - all other material must be placed in your general waste bin.

The aim is to reduce contamination so we’re recycling as much of your waste as possible. As you waste management contractor, we play a key role in reducing your waste carbon footprint.

Give us a call 0808 164 2694 and let’s discuss your requirements.

How do I decide which container I need?

You’ll find our entire container range on our website - including sizes and the types of waste they can contain.

If you need more help deciding on the appropriate container, please contact us by filling in an enquiry form or calling us on 0808 164 2694.

Can I change my collection frequency or bin size?

You can increase the service frequency of your waste collection service and bin sizes whenever required.

Call us today 0808 164 2694 and we’ll amend your service plan.

Can I choose when you collect my bins?

You may have time constraints and access restrictions around collecting your bins.

We’ll always try and collect your waste at a convenient time and we take preferences into consideration, however, call us 0808 164 2694 so we can discuss your requirements.

Do I have to pay a delivery charge for my bins?

We do not charge for deliveries however there may be some additional charges within your service agreement. All charges are transparent and set out in the Service Agreement.

Call us 0808 164 2694 and we can discuss all charges associated with the collection of your waste.

Is there a weight allowance for the bins?

Yes, there is a weight allowance for the contents of the bin. Our suppliers’ vehicles are fitted with scales which weigh the containers upon collection to ensure accurate data collection.

We set out any additional charges in the Service Agreement with you, so call us 0808 164 2694 to discuss your likely requirements.

What’s the length of time for setting up a new contract?

We aim to ensure that you have seamless transfer from your incumbent supplier to us.

Once we have a signed Service Agreement and other paperwork back from you it takes up to 10 working days to get the bins on-site.

Can I cancel my Service Agreement during the agreed period?

There would be a cancellation fee, however, call us so we can discuss your circumstances.

Can you provide me with a skip?

Yes - we have a range of skip options available to you. Call us 0808 164 2694 so we can discuss your requirements and provide you with a quote.

Do you dispose of hazardous materials?

Yes - we dispose of hazardous commercial waste in a safe and controlled fashion. As you will be aware, failure to comply with strict legislation can result in your business inflicting damage on the environment and facing serous consequences.

Give us a call 0808 164 2694 and we'll explore all your options and provide you with a quote.

What advice do you offer with regard to hazardous waste materials?

We have accredited 'Dangerous Goods Safety Advisors within the team, who offer expert advice with trained chemists often dispatched to collect samples for analysis. We supply appropriate containers and offer emergency collections should time pressures apply.

Give us a call 0808 164 2694 so we can provide you with more advice.

New food waste separation regulations coming March 2025!

Read below on how to become compliant

In March 2025, new recycling regulations will come into effect, requiring businesses across England to ensure that all food waste is separated out from other waste streams and presented separately for collection by an approved contractor.

Understanding the legislation

As per new government legislation, all non-household municipal premises in England, excluding micro-firms (businesses with fewer than 10 full-time equivalent employees), will be, provisionally, required to comply with the following regulations by 31st March 2025:

Separate food waste collections: You must arrange for separate collection of your food waste, diverting it from general waste streams.

Compliant waste presentation: Food waste must be presented in a manner that adheres to the new legislation.

These regulations are designed to improve the quality and quantity of waste all businesses, prisons, hospitals, care homes, office blocks, independent schools & colleges, garages and transport hubs.

Legislation already in place in Scotland and Wales

Commercial food waste legislation has been in place in Scotland since 2014, and the legislation was introduced in Wales in April 2024. Businesses generating more than 5kg of food waste every week are likely to have to comply with the new regulations.

By staying informed and acting now, your business can set a positive example and be at the forefront of environmentally friendly food waste management.

Watch the video below to learn more.

Taking action

Confirm if these regulations apply to your business
Understand what wastes you produce and in what quantity
Review your current waste management practices and processes
Contact 1st Waste Management to help with configuring the best system for your business
Familiarise yourself with the specific details of the proposed new regulations

Business advantages

An opportunity to review all services and save costs by optimising waste collection services
Doing the right thing for the environment by recovering waste food is a key part of improving your sustainability credentials
Having a compliant system will protect your brand and avoid fines

Benefits of separate food waste collection

When food waste is mixed in with general waste it is typically sent to energy-from-waste facilities and on occasions to landfill. When it is collected separately it goes through a process which generates renewable power and produces an organic fertiliser
Contributes to a more circular economy by transforming food waste into renewable energy and liquid fertiliser
Potentially lower your waste disposal costs as food waste contributes to the weight of a general waste bin and can mean you pay more for your general waste collection bins as a result

Food waste stream composition

Both household and non-household food waste collections will include:

All food intended for human or pet consumption, regardless of nutritional value
Biodegradable materials from food processing or preparation, including bones, eggshells, fruit and vegetable scraps, tea bags, and coffee grounds

Be prepared: Ensure your business complies

Adhering to the new legislation being introduced is crucial, as it benefits the environment and positively impacts your business. Compliance with these regulations ensures that your business is part of the solution to creating a sustainable future.

By taking proactive steps now you can future-proof your business, protect your brand and reputation and be ready for the new legislative changes ahead of the proposed March deadline2025.